Over two decades of dedication to our craft.
This is what it has taken for us to become the trusted experts we are.
Our history has always been centred on coffee equipment..
Niche, we know, but it’s the truth

Our story dates all the way back to the early 60’s when Dean’s father & grandfather worked as some of Melbourne’s first coffee machine technicians. As a child Dean would spend time working in the family business scrapping brass parts off coffee machines for pocket money, this experience is where his passion and knowledge for coffee equipment began.

After completing a motor mechanic apprenticeship in early 2000 Dean had the opportunity to join the family’s importing business, in Melbourne and hasn’t looked back since..

Over the next 10 years Dean focused his attention on learning everything he could about the coffee industry from importing to product development and servicing.

In 2012, Dean and Emma recognised a rapid growth in the specialty coffee scene. They stepped away from the family business and Xtracted Espresso Solutions was born.

From early on Dean and Emma understood the need to offer tailored solutions to their customers as experience had taught them most situations were unique. They didn’t just want to import machines, or fix them, they wanted to become experts, a one stop shop.

To do this day that ethos stands.

Xtracted Espresso Solutions are equipment solution people.

With this comes an immense understanding that not all equipment is equal or appropriate for every coffee making application. What’s “on trend” might not always be the best solution, that’s why we are here, to advise and guide you through your choices and tailor a solution specifically to YOU!

This is the cornerstone of our brand.

 

Tailored Espresso Solutions. With our clients needs put first.

People don’t buy what you do, they buy why do you it

Spare Parts

Yes, we have Australia’s largest range of coffee equipment spare parts and Yes we have great relationships with our manufacturers to offer competitive pricing….That isn’t what sets us apart 

What truly sets us apart is our knowledge and experience in troubleshooting and diagnosing equipment issues. Our team has years of experience, there are not many machines we haven’t worked on!

 The easy solution is replacing what you think is the faulty part, but what if that doesn’t solve the problem?

We are more than just a warehouse that stocks spare parts. We are technical experts that you can rely on to solve your problem.

Our knowledge, experience, and commitment to you and your business ensures that the service we deliver is unmatched, anywhere in Australia.

“We are more than just a sum of our parts.”

Preventative Maintenance

Unfortunately it happens, machines break down, usually at the worst of times.

That is why we have implemented a Preventative Maintenance program that is tailored to each location’s specific equipment/volume needs.

We believe in staying on-top of problems, rather than waiting for them to happen.

We are equipment people, so you can focus on being coffee people.

Our Preventative Maintenance program allows us to manage your equipment from purchase, to servicing for the life of the machine.

We know, more than anyone, the importance of regularly servicing your equipment to help prevent these unexpected breakdowns .

Our expert techs aren’t just committed to you, but to your business, making sure your equipment is always well maintained and working to its full potential.

“We are equipment people, so you can focus on being coffee people.”

Service & Repairs

When things go wrong, we understand it’s important to have someone you can rely on

This understanding is our commitment to you.

It isn’t that we have some of the most experienced coffee machine technicians in the country working with us, it is that we have the greatest understanding of what it means when something goes wrong.

This is the reason we provide unparalleled support to our clients in their reactive maintenance and repair work.

Our on-road, and in-house technicians live and breathe this commitment every day.

We understand the implications of a breakdown. It means loss of income, stress, frustration and anger.

 So when these things happen, we make sure that we are equipped to manage them for you.

“We are equipment people, so you can keep being coffee people.”

Have a chat

We get it, your biggest problem is not knowing where to start. For every problem you have, there seems to be a thousand solutions telling you they are the right ones.

What do we want our clients to do when they feel like this?

Call us. It’s that simple.

We care about YOU and a successful relationship relies on the trust that we have your back, when it matters.

Whether you need advice on new equipment or help creating an effective workflow to ease the pressure on your baristas or your equipment just cannot keep up with the demand. We can help.

If you are a large roaster looking to simplify the range of equipment you have so you can get back to focusing on what you do best, we can help.

Regardless of the problem you have, we understand that the solution is not to give you too many options.

Rather, it is to understand you, your needs, and offer a tailored solution, just for YOU

Through a one on one consultation, we get to the bottom of the issue so we can start to build a solution that is best for you.

It all starts by simply picking up the phone and giving us a call.

So lets have a chat.

“Building the best solution for you can start with a single conversation.”