Welcome to our Frequently Asked Questions page! As a leading wholesaler of coffee machines, coffee grinders, Late Art and pop-up carts, we understand that our customers may have a variety of questions about our products and services. This page is designed to provide you with the information you need to make informed decisions and get the most out of your purchases. Whether you’re a seasoned coffee enthusiast or just starting to explore the world of specialty coffee, we’re here to help. Feel free to browse through the questions and answers below, and don’t hesitate to reach out to our knowledgeable team if you have any additional inquiries.
Xtracted
What is your Preventative Maintenance program and how does it work?
Our Preventative Maintenance program involves regular servicing of your equipment to prevent breakdowns and ensure optimal performance based on your specific usage needs.
What sets Xtracted Espresso Solutions apart from other suppliers in Australia?
Our expertise in providing tailored solutions combined with over 20 years of industry experience sets us apart. We focus on what’s best for our clients rather than following trends.
Are there financing options available for purchasing high-end espresso machines and equipment?
Yes, we provide flexible financing options making it easier for businesses to invest in premium quality equipment without straining their finances upfront.
Who are some of the manufacturers and brands that you partner with? Why did you choose them?
We partner with trusted manufacturers like Synesso, Compak, and Mahlkonig among others due to their commitment to quality craftsmanship aligning with our ethos of providing only the best solutions.
What kind of training or support do you provide after purchasing equipment from Xtracted Espresso Solutions?
Post-purchase we offer extensive training sessions ensuring that your staff is proficiently trained in operating the new machinery effectively maximising its potential benefits.
Is it possible to book a consultation to discuss my specific needs and get expert advice on equipment solutions?
Definitely! Just give us a call at 1300 492 009 or visit our website’s consultation section; let’s start building the best solution together!
What ethical practices does Xtracted follow in its operations & partnerships within the industry?
As family-run business committed maintaining integrity/respect treating everyone equally fostering community mindset supporting growth/success peers/clients alike adhering highest ethical standards always!
How long has Xtracted been in business experience?
Founded since the early ’60s spanning generations of expertise and passion handed down by father-grandfather. Solidifying legacy excellence continued today by dynamic duo Dean and Emma collectively possessing vast knowledge insight invaluable guiding force driving success forward unwaveringly dedicated mission delivering unparalleled excellence customers perpetually remains forefront endeavours always!!
Service
How often should I service my espresso machine to ensure optimal performance?
Regular maintenance schedules depend on usage but typically every 3-6 months. Our Preventative Maintenance program can help keep track of this for you.
Do you offer support and repair services for all types of coffee equipment?
Yes, we provide comprehensive support and repair services for various coffee equipment through our experienced technicians both on-road and in-house.
How quickly can your technicians respond to a breakdown emergency?
We aim to respond promptly to any breakdown emergencies understanding that downtime impacts income and operations significantly.
Do you have spare parts available for immediate purchase and replacement?
Yes, we stock Australia’s largest range of coffee equipment spare parts ensuring quick replacements when needed.
How do I know when it's time to upgrade my current coffee-making equipment?
If you’re experiencing frequent repairs/downtime affecting productivity/quality then an upgrade might be necessary; consult us anytime regarding assessments/upgrades.
Can schedule regular maintenance checks through the Preventative Maintenance program?
Certainly!! Enrol now enjoy peace of mind knowing experts meticulously oversee and maintain precious investment peak condition longevity guaranteed hassle-free optimal functionality ensured round the clock!!
Products
What types of espresso machines do you offer?
We provide a range of high-quality espresso machines from leading brands like Synesso, Fiamma and Iberital
How can I determine which espresso machine is best suited for my business?
Our team offers personalised consultations to understand your needs and recommend the perfect equipment tailored to your specific requirements.
Can I customise my espresso machine with specific designs or features?
Absolutely! We specialise in customisations including powder-coating, timber accessories, custom panels, and electroplating to match your unique vision.
How do custom-built machines differ from standard models market?
Custom-built precisely crafted specifications meet individual preferences, incorporating unique aesthetic functional elements distinguishing them from conventional models, delivering truly personalised experiences unmatched elsewhere!
Where can we see examples of customised coffee machines created previously?
Visit the gallery section website showcasing a diverse range of beautifully customised projects executed past inspiring your next venture perhaps!
What are the steps to take if experiencing issues with your current espresso machine?
Reach out immediately via phone/email detailing the problem and we can dispatch skilled technicians to diagnose and fix promptly minimising disruption to normalcy restoring smooth operation as swiftly as possible!
Do you provide coffee grinders as well? If so, which brands do you carry?
Yes, we offer a variety of coffee grinders from top brands such as Compak, Mahlkonig and Mazzer.
Can designing an efficient workflow café setup improve barista productivity?
Yes indeed! With a deep understanding of the operational dynamics of cafes/restaurants, tailor workflows enhancing efficiency/productivity and overall customer satisfaction levels too!
